Good to know
Salon policies
What we can confirm here, and what to check with the salon you are booking. Always review the terms shown during booking and in your confirmation email.
How booking and pricing work
- Booking
- Appointments are booked online through Fresha or by phone. Each salon has its own calendar and phone number, and online booking shows the openings available at that location.
- Pricing
- Listed prices are starting points. Length, shape, removal and nail art affect the final total. Your artist will confirm pricing with you before starting the service.
- Nail art
- Detailed art takes additional time. Add nail art when you book, or call ahead with your design so enough time can be reserved.
- Parking & access
- Parking is available at both salons, and the Italian Village salon is near public transport. Call the salon if you need further guidance before your visit.
- Health & sanitation
- Cleanliness is a priority at both salons and tools and stations are cleaned between guests. If you have a nail condition, injury, allergy or sensitivity, tell your artist before your service begins.
Confirm these with your salon
We would rather send you to the right answer than publish a rule that does not match your appointment. The terms that apply to your booking are the ones shown during checkout and in your confirmation.
- Cancellations, changes and late arrivals
- Any cancellation, rescheduling, deposit or late-arrival terms are set out during booking and in the confirmation you receive from the booking provider. Review those terms, and call the salon if anything is unclear.
- Groups and seating together
- Seating two or more people together depends on the schedule that day. Call the salon before booking so they can tell you what is possible.
- Requesting a technician
- Artist availability varies. Online booking shows which artists and times are open; call the salon to ask about a specific request.
- Gift cards
- Gift cards are sold by a third-party provider. Redemption, expiry and refund terms are shown at checkout and governed by that provider — contact the salon with questions.
- Payment, refunds and repairs
- Accepted payment methods, refunds and repair or fix-up requests are handled by the salon directly. Please ask at your appointment or call ahead.